Thank you for shopping with us! We are committed to providing you with the best online shopping experience. Below are our shipping and return policies designed to ensure your satisfaction.
Shipping Policy
1. Shipping Methods:
We offer reliable shipping to ensure your order arrives safely and on time.
- Jeddah: within1-2 working days
- Riyadh: within 2-4 working days
- Dammam: within 2-4 working days
- Other cities: within 2-5 working days
- GCC: within 7 working days
- Shipping Rates:
- Enjoy free shipping on orders over SAR 500.
- A standard shipping fee of 25 SAR applies to orders within Saudi Arabia.
- A standard shipping fee of 40 SAR applies to orders within the
GCC.
- Order Processing:
- All orders are processed within 1-2 business days. You will receive a confirmation email and message with tracking information once
your order has shipped.
- Order Cancellations:
- Order cancellation can be made before dispatch and will be refunded within 10-14 working days.
- International Shipping:
- Currently, we only ship within Saudi Arabia. We are exploring international shipping options and hope to serve customers
outside the Kingdom soon.
Return & Refund Policy
- Return Window:
- You may return your items within (3 days ) from the date of delivery.
- Returns are not free, and a shipping fee will be applied for all returns.
- If you wish to make a return, please log in to your account page on the website using the same email address used for the order.
- You will find your previous order. Click on the item you want to return and submit the return request.
- After completing the process, please fill out the return form or Click Here .
- The team will review the request and approve or deny it based on compliance with the return policy, and then a representative will be sent to collect the shipment.
- Eligibility for Returns:
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original packaging with all tags attached
- Note: For hygiene reasons, items such as undergarments and swimwear are non-returnable.
- Return Process:
To initiate a return:
- Complete the return form included in your package or on our website.
- Pack the item securely in its original packaging.
- Attach the return label provided and ship it back to us.
- Refunds :
- Refunds will be processed to the original payment method within (7-14 business days) after we receive your returned item.
- Exchanges are not offered. Please return the item and place a new order for the desired item.
- "Buy Now, Pay Later" (e.g., Tabby, Tamara): Refunds go back to the original account.
- Electronic payments (e.g., Apple Pay, Visa, Mastercard): Refunded to the card or bank account used.
- Wallet payments: Refunded back to the wallet, valid for two years.
- Items bought at a discounted price on the website will only be refunded as store credit.
- For cash on delivery orders, refunds will be issued as store credit in the form of a redeemable voucher.
- Cash refunds are not available.
- Damaged or Incorrect Items:
- Report damaged items within 24 hours with a video and photos for assessment. If approved, replacements will be sent within 6 working days.
- Incorrect items will be returned, inspected, and replaced within 6 working days.
- Lost Orders:
If lost before delivery, a replacement will be sent within 6 working
days.
- Communication Responsibility:
Customers must provide accurate information; we are not liable
for misdirected returns.
- Customer Support:
If you have any questions about your order, returns, or shipping,
please contact our customer service team at
Hello@noeticsa.com . We're here to help!
Additional Information
- We reserve the right to amend our shipping and return policies at
any time. Please check this page periodically for updates.
- Your satisfaction is our priority. We appreciate your feedback and
strive to improve our services continuously.
Thank you for choosing Noetic! We hope you enjoy your purchase!
