Thank you for shopping with Noetic. This page explains our delivery, exchange, return, and refund terms in a clear and simple format.
Shipping Policy
We use reliable delivery services to help your order arrive safely and on time.
Delivery Times
- Jeddah: within 1 working day
- Riyadh: within 2 working days
- Dammam: within 2 working days
- Other Saudi cities: within 3 working days
- International orders: within 7 working days
Pre-Order Products
Pre-orders depend on external supply and manufacturing schedules. Shipping dates shown on the website may therefore be delayed by operational, logistical, or regulatory circumstances beyond our control.
If a delay occurs, we will update you and you may continue with the order or request cancellation before it ships.
Shipping Rates
- Free shipping on orders over SAR 700.
- A standard SAR 25 shipping fee applies to orders within Saudi Arabia.
- A standard SAR 75 shipping fee applies to international orders.
- International returns are subject to a return shipping fee of up to SAR 120 when requesting a return and refund.
Order Processing
Orders are processed within 1-2 business days. You will receive confirmation and tracking details once your order ships.
Order Cancellations
Orders may be cancelled before dispatch. Approved refunds are processed within 10-14 working days.
International Shipping
We offer international shipping to countries worldwide.
Exchange Policy
Eligible full-price products may be exchanged within 7 days of delivery. Exchanges of eligible full-price products within Saudi Arabia are free of charge.
To request an exchange, contact our customer service team through our official contact channels.
Return & Refund Policy
Return Window
Eligible full-price products may be returned within 3 days of delivery if they are unused, in their original condition and packaging, and accompanied by the original invoice.
- Returns and exchanges of eligible full-price products within Saudi Arabia are free of charge.
- Eligible international returns are subject to a return shipping fee of up to SAR 120.
- If an item is faulty, damaged, or incorrect, a full refund or replacement will be provided at no cost.
Return Eligibility
Returned products must meet all of the following conditions:
- Unworn and unwashed.
- In the original packaging with all tags attached.
- Accompanied by the original invoice.
- For hygiene reasons, undergarments and swimwear are non-returnable.
- All products in the Gifts section are non-returnable and cannot be exchanged.
Ramadan note: The final day for exchange and return requests during Ramadan is the 25th of Ramadan.
How to Request a Return
- Sign in to your account using the same email address used for the order. Create an account with that email if you do not already have one.
- Open your previous order, select the item you want to return, and submit the return request.
- Complete the return form or open it here.
- Pack the item securely in its original packaging and attach the return label provided.
- Our team will review the request. If approved, a representative will be arranged to collect the shipment.
Refunds
- Approved refunds are returned to the original payment method within 7-14 business days after we receive the returned item.
- Buy Now, Pay Later: refunds are returned to the original Tabby or Tamara account.
- Electronic payments: refunds are returned to the card or bank account used for payment.
- Wallet payments: refunds are returned to the wallet and remain valid for two years.
- Cash on delivery: refunds are issued as store credit in the form of a redeemable voucher. Cash refunds are not available.
- Clearance and discounted items remain non-returnable and exchange-only with a SAR 20 exchange fee.
Damaged or Incorrect Items
- Report damaged items within 24 hours and include a video and photos for assessment. If approved, a replacement will be sent within 6 working days.
- Incorrect items will be returned, inspected, and replaced within 6 working days.
Lost Orders
If an order is lost before delivery, a replacement will be sent within 6 working days.
Customer Responsibility
Please provide accurate contact and order information. We are not responsible for returns sent using incorrect information.
Customer Support
For questions about your order, delivery, return, or exchange, contact us at Support@noeticsa.com.
Additional Information
- We may update our shipping and return policies when needed. Please review this page periodically for the latest terms.
- Your satisfaction matters to us, and we welcome feedback that helps us improve our service.
Thank you for choosing Noetic.
